JotaComplaint

Smart Municipal Complaint Management

Report Issues. Track Progress.Build Better Communities.

A modern platform for citizens to report municipal issues and for administrators to efficiently manage and resolve complaints in current status.

Start Reporting IssuesPublic PortalAdmin Login
Active Users
5
Resolved Issues
11
Avg. Response Time
5h
Features

Everything You Need

Powerful tools for citizens and administrators to streamline complaint management

Location Mapping
Pin exact locations on interactive maps with GPS support for accurate issue reporting
Complaint Notifications
Get complaint updates for status changes, assignments, and resolutions
Activity Tracking
Complete audit trail of all actions with timestamps and user accountability
Photo Documentation
Upload images to provide visual evidence and help staff better understand issues
Department Management
Automatically route complaints to appropriate departments based on category and priority
Analytics Dashboard
Comprehensive insights and reports to track performance and identify trends
Process

How It Works

Simple steps to report and resolve municipal issues

1

Report Issue

Citizens submit complaints with photos, location, and detailed descriptions of the problem

2

Auto Assignment

System routes complaints to the right department and assigns priority based on severity

3

Track & Resolve

Staff work on issues while citizens receive status updates until resolution

Built for Everyone

Different tools for different roles

For Citizens
Report issues, track progress, and get notified about resolutions
  • Submit complaints with photos
  • Track complaint status
  • Comment and provide updates
  • View complaint history
Register Now
For Staff
Manage assigned tasks, update progress, and resolve issues efficiently
  • View assigned complaints
  • Update complaint status
  • Add internal notes
  • Navigate to complaint locations
Staff Login
For Administrators
Full control over system, analytics, and team management
  • Comprehensive dashboard
  • Assign and reassign tasks
  • View analytics and reports
  • Manage departments and staff
Admin Login

Ready to Get Started?

Join thousands of citizens making their communities better

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